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Support Team Lead (Egypt)

Ride-hailing
Remote
We are looking for a proactive Support Team Lead to organize workflows, optimize processes, and ensure high service standards. In this role, you will work with performance metrics, handle non-standard issues, and help the team achieve results in a dynamic environment.
You will be responsible for
• Managing support team operations and ensuring that KPIs for response time and quality are met • Designing and improving workflows for efficient task execution • Monitoring performance against key metrics and identifying areas for improvement • Coordinating with other teams and departments to resolve issues efficiently • Creating and updating guides, workflows, and training materials
You might be a fit if you have
• Proven experience leading a team • Native-level proficiency in Arabic • Strong analytical skills (working with metrics, quality monitoring, and process improvement) • Leadership and interpersonal skills (motivating a team, resolving conflicts, and delivering results) • The ability to work under pressure and in a rapidly changing environment It’d be a plus if you have: • Previous experience in customer or partner support *The terms of cooperation with Yango Group companies or our partners may vary from those indicated on the website. Please check with the recruiter for details.
Explore our benefits

  • Life in balance with Yango

    We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is important

  • Psychological support

    Available in different languages to support you when you need it most

  • Life and private health cover

    Life and private health insurance
*different conditions apply based on hiring location and position type