Senior Quality Control Specialist (Nepal)
Ride-hailing
remote
Yango Group is looking for a Senior Quality Control Specialist to join our team in Nepal. We embrace the values of go tech and grow together, focusing on innovative solutions and building a collaborative environment where everyone can thrive. In this role, you will review the work of support agents, provide constructive feedback, and help improve service quality across written and voice channels.
You will be responsible for
• Reviewing the quality of responses provided by support agents across written and voice channels
• Leaving detailed comments for each reviewed case and justifying the score
• Providing feedback to support agents with low quality scores, analyzing their mistakes, and helping improve performance
• Compiling reports based on reviewed cases and highlighting inaccuracies or inconsistencies in current procedures or guidelines
• Suggesting improvements to service quality, knowledge base content, and product functionality, and participating in team initiatives
You might be a fit if you have
• Strong communication and interpersonal skills
• The ability to work in a team and support colleagues
• A willingness to learn and develop your professional skills
• At least six months of experience in quality assurance roles
• Fluency in English and local languages
• Your own laptop or PC workstation with stable internet and electricity (along with backup sources)
• A willingness to work flexible shifts, including weekends and holidays
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE