• Providing technical support for events by setting up rooms, launching webinars and streams, assisting organizers and speakers, and distributing equipment
• Consulting users on technical issues by tickets, messengers, and in person
• Registering and managing event support requests, ensuring timely resolution in line with SLAs
• Maintaining meeting rooms by replacing faulty cables, connecting video codecs, managing display systems and microphones, and troubleshooting AV equipment