Support Specialist (Zambia)
Food delivery
Remote
We are looking for a proactive Support Specialist to assist users and partners, respond to their queries, and share feedback to improve services.
We are looking for a proactive Support Specialist to assist users and partners, respond to their queries, and share feedback to improve services. At our company, we embrace the values of "go tech" and "grow together", fostering an environment where innovation and collaboration drive success.
You will be responsible for
• Responding to user queries in a timely and accurate manner by phone, email, and chat
• Making outbound calls to users and partners to provide proactive support
• Sharing feature requests and effective workarounds with internal teams
• Collecting and forwarding user feedback to product, sales, and marketing teams
You might be a fit if you have
• Strong written and verbal communication skills in English
• A passion for helping and communicating with people
• Strong problem-solving and conflict management skills
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard but we also know how to have fun together and we are true believers that our teams' wellbeing is importantPsychological support
Available in different languages to support you when you need that mostLife and private health cover
Available for employees and for family members at corporate rates
*different conditions apply based on hiring location and position typeSHARE