Support Specialist (Mauritius)
Ride-hailing
Remote
Yango is looking for a Support Specialist in Mauritius to assist users and partners, handle inquiries, make outbound calls, and share feedback to improve services.
Yango is hiring a Support Specialist to assist our users and partners by responding to inquiries, conducting outbound calls, and collecting feedback to support continuous improvement.
You will be responsible for
* Responding to user queries by phone, email, and chat in a timely manner
* Making outbound calls to users and partners to follow up on issues
* Sharing feature requests and workarounds with internal teams
* Gathering and forwarding customer feedback to product, sales, and marketing teams
* Identifying recurring issues and suggesting process improvements
* Maintaining accurate records of support interactions and reports
You might be a fit if you have
* Experience supporting customers in a fast-paced environment
* Strong problem-solving and conflict management skills
* Proficiency in French and English
* The ability to communicate clearly and write quickly and accurately
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard but we also know how to have fun together and we are true believers that our teams' wellbeing is importantPsychological support
Available in different languages to support you when you need that mostLife and private health cover
Available for employees and for family members at corporate rates
*different conditions apply based on hiring location and position typeSHARE