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Support Specialist, SMM (Nepal)

Ride-hailing
Remote
Yango is looking for a Junior Support Specialist in Nepal to handle customer inquiries, resolve issues, and help improve support processes.
You will be responsible for
• Responding to customer inquiries by email, phone, and chat • Assisting customers with issues related to products and services • Escalating complex cases to senior staff or other departments • Recording support interactions and keeping accurate documentation • Collaborating with internal teams to enhance customer satisfaction • Maintaining professionalism and empathy in all communications
You might be a fit if you have
• Strong written and verbal skills in Nepali and English • Excellent communication and problem-solving abilities • Basic knowledge of computer hardware and software • At least 1 year of customer support or related experience (preferred) • Patience and the ability to remain calm under pressure
Explore our benefits

  • Life in balance with Yango

    We know how to work hard but we also know how to have fun together and we are true believers that our teams' wellbeing is important

  • Psychological support

    Available in different languages to support you when you need that most

  • Life and private health cover

    Available for employees and for family members at corporate rates
*different conditions apply based on hiring location and position type