Support Specialist (Azerbaijan)
Ride-hailing
remote
Yango is hiring a Support Specialist to assist our users and partners by responding to inquiries, conducting outbound calls, and collecting feedback to support continuous improvement.
You will be responsible for
• Responding to user queries via phone, email, and chat in a timely and accurate manner
• Making outbound calls to users and partners to follow up on support issues
• Sharing feature requests and effective workarounds with internal teams
• Gathering customer feedback and forwarding it to product, sales, and marketing functions
You might be a fit if you have
• Experience supporting customers in a fast-paced environment
• Strong problem-solving and conflict management skills
• Proficiency in Turkish and Russian or English
• The ability to communicate clearly and write quickly and accurately
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE