Support Specialist (Nepal)
Ride-hailing
remote
Yango Group is looking for a Support Specialist to assist users via phone, email, and chat. In this role, you’ll help resolve inquiries, gather feedback, and escalate complex issues when needed.
You will be responsible for
• Responding to customer queries in a timely and accurate manner via phone, email, and chat
• Providing policy-based resolutions to customers and partners
• Gathering customer feedback and sharing insights with internal teams
• Escalating complex cases to relevant departments when necessary
• Maintaining professionalism and empathy in all interactions
You might be a fit if you have
• Strong written and verbal communication skills in Nepali (traditional)
• English proficiency at the B2 level, with confident written and spoken communication
• Ability to multitask and stay efficient in a fast-paced environment
• A personal laptop or PC with stable internet and power supply (including backup)
• Previous experience in customer support (preferred)
• Willingness to work flexible shifts, including weekends and holidays
Explore our benefits
*different conditions apply based on hiring location and position type
Life in balance with Yango
We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is importantPsychological support
Available in different languages to support you when you need it mostLife and private health cover
Life and private health insurance
*different conditions apply based on hiring location and position typeSHARE