• Providing in-person and online assistance to drivers, users, and transport companies (app-related issues: installation, setup, and onboarding, timely troubleshooting, full technical support for current and potential drivers, answering driver questions related to operations) • Organizing and conducting interviews/surveys/trainings • Participating in various company projects • Presenting reports to the Operations Center Director

• Hold a degree or are a final-year student in business science (business administration, commercial engineering, etc.) • Can clearly and confidently communicate in Spanish • Can handle large amounts of information • Are capable of multitasking • Demonstrate high tolerance in stressful situations • Are flexible and willing to work in rapidly changing conditions • Can follow instructions and make independent decisions • Are proficient in English (preferred)