We're looking for an Operations Specialist in Lusaka with a strong background in logistics operations to manage courier partnerships, improve last-mile execution, and drive operational efficiency.
You will be responsible for
• Creating and maintaining effective operational flows in courier acquisition, planning, support, and partner management
• Managing courier acquisition and building strong relationships with partner courier companies
• Making data-driven decisions to improve the accuracy, efficiency, safety, and reliability of warehouse and last-mile operations
• Monitoring key performance metrics across all courier partners
• Maximizing the efficiency of operational procedures
• Ensuring smooth coordination across all systems in line with company standards and operational goals
You might be a fit if you have
• Have strong verbal and written communication skills in English
• Are proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Have experience in last-mile logistics or express delivery operations
• Possess solid negotiation skills
• Can analyze service performance and identify opportunities for optimization
• Are comfortable working with large data volumes
• Are currently based in Lusaka
About us
Yango is a global technology company operating in 30+ countries across Africa, Latin America, Europe, and the Middle East. We specialize in transforming cutting-edge innovations into seamlessly integrated services that enrich local communities and enhance daily life.Our mission is to bridge the gap between leading world technologies and local needs—fostering connections and making a tangible difference in people’s everyday experiences. We welcome passionate professionals eager to shape the future of tech-enabled solutions worldwide.
Why Yango?
At Yango, our core values guide everything we do—fueling innovation, fostering collaboration, and driving us to continuously elevate our services for communities worldwide.- Go beyond: We never settle for the ordinary. Every day is a chance to break new ground, champion bold ideas, and redefine what’s possible. By challenging ourselves to reach new heights, we create meaningful impact and inspire progress throughout our teams.
- Go tech: We harness cutting-edge technologies to shape the future of everyday life for millions of customers. As part of our team, you are expected to embrace innovation every step of the way, helping us move forward and bring solutions that make a real difference.
- Go global, go local: We bridge global perspectives with local insights, ensuring every solution resonates with the culture and needs of the communities we serve. It’s about embracing diversity, collaborating across borders, and empowering each market to thrive on its own terms.
- Grow together: We’re a diverse, global community where everyone’s growth matters. Sharing knowledge, mentoring each other, and celebrating successes collectively keeps our team strong and united—because when one of us advances, we all do.