Head of Ops (CIV)

Yango Ride

Office

Yango is seeking a Head of Operations to lead local operations and manage fleet and partner relations. This role requires strong analytical thinking and a deep understanding of marketplace dynamics.

You will be responsible for

• Managing and improving local operations by analyzing trends and data to support efficient and informed decision-making • Leading and growing the partner fleet network to ensure productive and scalable collaborations • Building and maintaining strong relationships with partners while overseeing their performance and development • Creating effective and cost-efficient processes for driver acquisition and retention • Supporting the launch of new services, products, and cities, while leading strategic projects that improve operational performance • Designing and executing initiatives to improve key operational metrics and ensure business success • Developing and managing strategic partnerships to unlock new opportunities and drive growth

You might be a fit if you have

• Have strong analytical and strategic thinking skills • Possess excellent negotiation abilities and know how to influence key metrics • Are proficient in Excel and comfortable working with data • Have experience building and leading teams, inspiring trust, and motivating people • Communicate effectively both in writing and verbally • Understand unit economics, tech-driven marketplaces, operational efficiency, marketing, and financial drivers • Take a structured, process-oriented, and hands-on approach to solving problems • Have an entrepreneurial mindset and thrive in startup environments • Use a data-driven approach to decision-making and can interpret numbers to tell a story • Are fluent in both French and English

About us

Yango is a global technology company operating in 30+ countries across Africa, Latin America, Europe, and the Middle East. We specialize in transforming cutting-edge innovations into seamlessly integrated services that enrich local communities and enhance daily life.Our mission is to bridge the gap between leading world technologies and local needs—fostering connections and making a tangible difference in people’s everyday experiences. We welcome passionate professionals eager to shape the future of tech-enabled solutions worldwide.

Why Yango?

At Yango, our core values guide everything we do—fueling innovation, fostering collaboration, and driving us to continuously elevate our services for communities worldwide.

Go beyond: We never settle for the ordinary. Every day is a chance to break new ground, champion bold ideas, and redefine what’s possible. By challenging ourselves to reach new heights, we create meaningful impact and inspire progress throughout our teams.
Go tech: We harness cutting-edge technologies to shape the future of everyday life for millions of customers. As part of our team, you are expected to embrace innovation every step of the way, helping us move forward and bring solutions that make a real difference.
Go global, go local: We bridge global perspectives with local insights, ensuring every solution resonates with the culture and needs of the communities we serve. It’s about embracing diversity, collaborating across borders, and empowering each market to thrive on its own terms.
Grow together: We’re a diverse, global community where everyone’s growth matters. Sharing knowledge, mentoring each other, and celebrating successes collectively keeps our team strong and united—because when one of us advances, we all do.