• Supporting launches of new products and services in new regions by collaborating with the marketplace management team, conducting market research, and improving operational efficiency
• Ensuring and refining service quality for courier partners and clients through operational metrics analysis, CJM analysis, and field research
• Building and maintaining strong relationships with courier subcontractor companies, acting as their main contact and supporting their engagement through field insights and data-driven analytics
• Exploring and developing external partnerships to bring them to operational and strategic levels