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Head of Ops (Zambia)

Yango Ride
Office
Lusaka
Yango is seeking a proactive Operations Manager to drive local operations, manage partner relationships, and support business development across new launches and strategic projects.
You will be responsible for
• Managing and improving local operations by analyzing trends and data to make more accurate and efficient decisions • Leading and managing partner fleet development to ensure strong growth and effective partnerships • Developing and maintaining relationships with partners while overseeing their support for sustained growth • Creating efficient flows in driver acquisition and retention, ensuring cost-efficiency in operations • Supporting new service, product, and city launches, leading special projects to improve operational metrics • Implementing projects aimed at improving key operational metrics and driving business success • Leading strategic partnerships to foster growth and new opportunities
You might be a fit if you have
• Have strong analytical skills • Think strategically • Possess strong negotiation skills • Are knowledgeable in metrics and ways to influence them • Are an experienced Excel user • Are experienced in building and leading teams, inspiring people, and winning their trust • Have excellent communication skills, both written and oral • Understand unit economics, technology-driven marketplaces, operational efficiency, marketing, and finances • Employ a strong hands-on approach with a structured and process-guided personality • Have an entrepreneurial spirit and preference for start-up environments over corporate structures • Use a data-driven approach to decision-making, are comfortable with analytics, and can see the story behind the numbers • Are fluent in both the local language and English
About us
Yango is a global technology company operating in 30+ countries across Africa, Latin America, Europe, and the Middle East. We specialize in transforming cutting-edge innovations into seamlessly integrated services that enrich local communities and enhance daily life.Our mission is to bridge the gap between leading world technologies and local needs—fostering connections and making a tangible difference in people’s everyday experiences. We welcome passionate professionals eager to shape the future of tech-enabled solutions worldwide.
Why Yango?
At Yango, our core values guide everything we do—fueling innovation, fostering collaboration, and driving us to continuously elevate our services for communities worldwide.
  • Go beyond: We never settle for the ordinary. Every day is a chance to break new ground, champion bold ideas, and redefine what’s possible. By challenging ourselves to reach new heights, we create meaningful impact and inspire progress throughout our teams.
  • Go tech: We harness cutting-edge technologies to shape the future of everyday life for millions of customers. As part of our team, you are expected to embrace innovation every step of the way, helping us move forward and bring solutions that make a real difference.
  • Go global, go local: We bridge global perspectives with local insights, ensuring every solution resonates with the culture and needs of the communities we serve. It’s about embracing diversity, collaborating across borders, and empowering each market to thrive on its own terms.
  • Grow together: We’re a diverse, global community where everyone’s growth matters. Sharing knowledge, mentoring each other, and celebrating successes collectively keeps our team strong and united—because when one of us advances, we all do.