---
metadata:
  - name: generator
    content: Diplodoc Platform v5.52.0
alternate:
  - https://yango.com/support/smart-captcha/en/problems.md
  - https://yango.com/support/smart-captcha/kk/problems.md
  - https://yango.com/support/smart-captcha/ru/problems.md
  - https://yango.com/support/smart-captcha/tr/problems.md
  - https://yango.com/support/smart-captcha/uz/problems.md
  - href: uz/problems.md
    type: text/markdown
    title: Markdown version
  - href: llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yango.com/support/smart-captcha/uz/llms.txt

# Tez-tez uchraydigan muammolar yechimi

#|
|| <a href="uz/often-captcha"><span class="button">Kapcha tez-tez chiqyapti</span></a> | <a href="uz/not-taken"><span class="button">Kapcha qabul qilinmayapti</span></a> ||
|| <a href="uz/infinite-loading"><span class="button">Uzoq tekshiruv</span></a> | <a href="uz/cannot-pass"><span class="button">O‘ta olmayapman</span></a> ||
|#

{% cut "Nega kapcha olyapman" %}

Agar xizmat foydalanuvchilar yoki dasturlardan shunga o‘xshash ko‘plab so‘rovlarni qabul qilsa, Yango sizdan qo‘shimcha tasdiqlashni so‘rashi mumkin.
Kapchaning juda tez-tez paydo bo‘lishini to‘xtatish uchun VPN funksiyasini faolsizlantiring va brauzerda cookie fayllarni saqlashni yoqing:<br>
[Microsoft Edge](https://support.microsoft.com/en-gb/help/4027947/windows-delete-cookies)<br>
[Google Chrome](https://support.google.com/chrome/answer/95647?hl=en-GB&ref_topic=7438325)<br>
[Mozilla Firefox](https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer)<br>
[Opera](https://help.opera.com/en/latest/web-preferences/#setCookies)<br>
[Safari](https://support.apple.com/en-uz/guide/safari/sfri11471/26.0/mac/15.0)<br>

{% endcut %}


{% cut "“Robot emasman” tugmasini bosgandan keyin mendan vazifani bajarish so‘raladi" %}

Ba’zida "Robot emasman" tasdig‘i haqiqiy odamni dasturdan ajratish uchun yetarli bo‘lmaydi. Biz doimo algoritmlarimizni takomillashtirish ustida ishlayapmiz, lekin ba’zida biz qo‘shimcha tekshirishni so‘raymiz.

Bunday holda, xizmat sahifasiga qaytish uchun siz kapcha rasmida ko‘radigan belgilarni kiriting va **Yuborish** tugmasini bosing.

Kapcha rasmini o‘zgartirish uchun ![](_image/icon3.png) belgisini bosing.

Rasmdagi belgilar o‘rniga audio kapchadan raqamlarni kiritishingiz mumkin:

1. ![](_image/icon2.png) belgisini bosing.
1. Xabarni eshiting.
1. Eshitilgan raqamlarni kapcha rasmi ostidagi kiritish maydoniga kiriting.
1. **Yuborish** tugmasini bosing.


{% note alert %}

Yango faqat rasmdagi belgilarni so‘raydi va hech qachon telefon raqamini ko‘rsatishni, SMS yuborishni yoki login va parolni qayta kiritishni so‘ramaydi. Agar bunday talablarga duch kelsangiz, siz soxta sahifaga kirgansiz. Fikr-mulohaza shakli orqali bu haqda bizga xabar bering.

{% endnote %}


Agar sizda [cookies](https://en.wikipedia.org/wiki/HTTP_cookie) fayllar saqlanayotgan bo‘lsa va vazifadan to‘g‘ri o‘tilsa, Yango odamdan kelayotganiga ishonch hosil qiladi.

{% endcut %}


{% cut "Kapcha rasmi ko‘rinmayapti" %}

Agar "Robot emasman" parametri tanlaganidan keyin kapcha rasmi ko‘rinmasa, sahifaning yuqori chap burchagida Yango logotipi ko‘rinayotgan yoki ko‘rinmayotganini tekshiring:

{% cut "Ko‘rinmayapti" %}


Brauzer barcha rasmlarni ko‘rsatishni bloklashi mumkin:

1. Rasmlarni ko‘rsatishni yoqing:<br>
[Google Chrome](https://support.google.com/chrome/answer/114662?hl=en&co=GENIE.Platform%3DDesktop#zippy=%2Cpermissions-that-can-be-changed)<br>
[Mozilla Firefox](https://support.mozilla.org/en-US/kb/fix-problems-images-not-show#w_check-image-permissions-for-a-specific-website)<br>
[Opera](https://help.opera.com/en/latest/web-preferences/#images)<br>
[Safari](https://support.apple.com/en-uz/guide/safari/ibrw7f78f7fe/26.0/mac/15.0)<br>

1. Brauzer [keshini](https://en.wikipedia.org/wiki/Web_cache) tozalang.
1. Muammo hal qilinganiga ishonch hosil qilish uchun sahifani qayta yuklang.


{% endcut %}


{% cut "Ko‘rinyapti" %}

Ba’zi kengaytmalar (masalan, reklama bloklovchisi) sahifa tarkibini, jumladan, kapcha rasmlarni ko‘rsatishni cheklaydi. Brute force usulidan foydalangan holda bloklovchi kengaytmasini topishga harakat qiling va uni faolsizlantiring:
1. Brauzeringizdagi barcha kengaytmalarni vaqtincha faolsizlantiring:<br>
[Microsoft Edge](https://support.microsoft.com/en-GB/microsoft-edge/add-turn-off-or-remove-extensions-in-microsoft-edge-9c0ec68c-2fbc-2f2c-9ff0-bdc76f46b026)<br>
[Google Chrome](https://support.google.com/chrome_webstore/answer/2664769?hl=en)<br>
[Mozilla Firefox](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons)<br>
[Opera](https://help.opera.com/en/latest/customization/#extensions)<br>
[Safari](https://support.apple.com/en-uz/HT203051)<br>

1. Agar kapcha rasmi chiqsa, brute force usuli bilan uni bloklaydigan kengaytmani toping.
1. Kengaytmani faolsizlantiring. Muammo haqida dasturchilarga ham yozishingiz mumkin.
1. Brauzer [keshini](https://en.wikipedia.org/wiki/Web_cache) tozalang.
1. Muammo hal qilinganiga ishonch hosil qilish uchun sahifani qayta yuklang.

{% endcut %}

{% endcut %}


{% cut "Kapcha belgilarini o‘qib bo‘lmayapti" %}

Muammoni quyidagi usullardan biri bilan hal qilishga harakat qiling:

- Kapcha rasmini o‘zgartirish uchun ![](_image/icon3.png) belgisini bosing.
- Oddiy kapcha o‘rniga audio kapchadan foydalaning.

{% endcut %}


{% cut "Barcha cookie fayllarga ruxsat berishni xohlamayman" %}

Brauzer sozlamalarida siz tez-tez foydalanadigan Yango xizmatlarini cookie fayllarni saqlash istisnoslariga qo‘shing.

{% endcut %}


{% note alert %}

Agar shakl kengaymayotgan bo‘lsa, sizda JavaScript faolsizlantirilgan bo‘lishi mumkin. Uni brauzer sozlamalarida [yoqing](https://www.enablejavascript.io/en) va sahifani qayta yuklang.

{% endnote %}


{% cut "**Yordam xizmatiga yozish**" %}

Qo‘llab-quvvatlash xizmati bilan bog‘lanish uchun [captcha@yango.com](mailto:captcha@yango.com) manziliga elektron pochta yuboring.

{% endcut %}