---
metadata:
  - name: generator
    content: Diplodoc Platform v5.52.0
alternate:
  - https://yango.com/support/smart-captcha/en/cannot-pass.md
  - https://yango.com/support/smart-captcha/kk/cannot-pass.md
  - https://yango.com/support/smart-captcha/ru/cannot-pass.md
  - https://yango.com/support/smart-captcha/tr/cannot-pass.md
  - https://yango.com/support/smart-captcha/uz/cannot-pass.md
  - href: en/cannot-pass.md
    type: text/markdown
    title: Markdown version
  - href: llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yango.com/support/smart-captcha/en/llms.txt

# I can't pass the captcha

{% cut "Captcha images are not clickable" %}

Try updating your browser to the latest version and try passing the captcha again.

{% endcut %}


{% cut "Captcha slider doesn't move" %}

Try disabling blocking extensions in your browser.

{% endcut %}


{% cut "Can't pass a mosaic-based captcha" %}

To pass the verification, you need to drag the slider from left to right until the mosaic elements form a cohesive picture.

If you can't pass the verification, you probably moved the slider incorrectly and got the picture wrong, or you released the mouse button too soon.

It's also possible that the system found your actions suspicious — in this case, you'll have to go through an additional check.

{% endcut %}


{% note alert %}

If the form doesn't open, you may have JavaScript disabled. [Enable](https://www.enablejavascript.io/en) it in your browser settings and reload the page.

{% endnote %}


{% cut "**Contact support**" %}

To contact customer support, send an email to [captcha@yango.com](mailto:captcha@yango.com).

{% endcut %}