---
metadata:
  - name: generator
    content: Diplodoc Platform v5.52.0
alternate:
  - https://yango.com/support/smart-captcha/en/about-403.md
  - https://yango.com/support/smart-captcha/kk/about-403.md
  - https://yango.com/support/smart-captcha/ru/about-403.md
  - https://yango.com/support/smart-captcha/tr/about-403.md
  - https://yango.com/support/smart-captcha/uz/about-403.md
  - href: en/about-403.md
    type: text/markdown
    title: Markdown version
  - href: llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yango.com/support/smart-captcha/en/llms.txt

# About page 403

Error 403 means that access to Yango services is forbidden. This happens when an automatic program (bot) tries to bypass a captcha and sends too many simultaneous queries from dedicated IP addresses or via open proxies. Sometimes bots can use IP addresses that belong to real users. In this case, access to services is blocked too.

If you encounter this error, use the feedback form at the bottom of the page. A specialist will review your complaint and unblock the IP address earlier if the queries to the services were not automatic.


{% note alert %}

Select a question below to open the feedback form. If the form doesn't open, you may have JavaScript disabled. [Enable](https://www.enablejavascript.io/en) it in your browser settings and reload the page.

{% endnote %}


{% cut "**Contact support**" %}

To contact customer support, send an email to [captcha@yango.com](mailto:captcha@yango.com).

{% endcut %}