Yango and Deli Privacy Notice

Yango and Deli Privacy Notice

Yango and Deli are mobile and web applications (the term “app” is used for both hereinafter) developed by an international IT company with offices around the world.

Our apps allow you to order transportation and delivery services from our partners and our affiliates.

1. WHAT IS THIS PRIVACY NOTICE FOR?

We are committed to protecting privacy and we want to be transparent about our activities and the way we process your personal data.

The purpose of this Privacy Notice is therefore to inform you how and why we process your personal data.

2. WHO IS PROCESSING YOUR PERSONAL DATA?

2.1 Your personal data is processed by the company providing the service in your country.

These companies act as “data controllers” under applicable privacy laws and determine the purposes and means of the processing of personal data.


Brand	Country	Company	Address
Yango	Finland Norway	Ridetech International B.V.	Strawinskylaan 3101, 1077ZX Amsterdam, Netherlands
	United Arab Emirates, Dubai	Yango GCC Electronic Transport Services LLC	08-461, The Offices 4, One Central Dubai World Trade Center, Dubai, UAE
	United Arab Emirates, Abu Dhabi	Yango GCC Electronic Transport Services – Branch of Abu Dhabi 2	Mussafah 10, Abu Dhabi Government Building, Abu Dhabi, UAE
	Morocco	Yango Mar SARL	1st Floor, corner building, Sidi Bennour Street and Soldat Taoufik Abdelkader Street, 20320 Casablanca, Morocco
	Algeria	Ride Technology Algeria EURL	21 Slimane Amirate Street, Section 3, RDC, El Mouradia, Algeria
	Angola	Ridetech - Transportes e Tecnologias, LDA	59 Avenida 21 de Janeiro, Luanda, Angola
	Cameroon Columbia Democratic Republic of the Congo Ghana Guatemala Ivory Coast Mozambique Namibia Pakistan Peru Republic of the Congo Senegal Zambia	RideTechnology Global FZ-LLC	101, 1st Floor, Bld. 4, Dubai Internet City, Dubai, UAE
	Bolivia	RIDETECH BOL S.R.L.	Street Tropical, Building: Torres Alas 2, Piso: PB, Officina: 3, NRO: S/N, Neighborhood: Sirari UV0058 MZA 0026, Santa Cruz, Bolivia
	Ethiopia	GTOG IT Solutions S.C.	595/596 Wondimaneh Street, Arada Subcity, Addis Ababa, Ethiopia
	Azerbaijan	Uber Azarbaycan LLC	49/C Tbilisi Avenue, 7th floor, Chirag Plaza, Baku, Azerbaijan
	Qatar	Yango Transport Services W.L.L.	63 Airport Road, Umm Ghuwailina Zone, 1st Floor, Office No. 126, Regus, Jaidah Square, Doha, Qatar
	Oman	CLOUD WORLD TRADING LLC	P.O. Box: 2505, Postal Code: 130, North Aludhaybah Street, Bousher wilayah, Muscat Governorate, Oman
	Other countries	RideTechnology Global FZ-LLC	101, 1st Floor, Bld. 4, Dubai Internet City, Dubai, UAE
Yango Deli	Ivory Coast	Foodtech SARL	Des Jasmins Street, Plot 30, Island 4, Lot 37, Cocody Danga, Abidjan, Ivory Coast
	Zambia	Yango Deli ZAM Ltd.	7th floor, Sunshare Tower, Stand no. ln_15584/1, Corner of Katima Mulilo and Lubansenshi, Olympia Park, Lusaka, Zambia
	Bolivia	Tech.EBiz Bol S.R.L.	Calacoto, Calle: Inofuentes № 1348, Murillo, La Paz, Bolivia
Yango Delivery	Bolivia Ghana Ivory Coast Pakistan Peru Senegal Serbia Zambia Pakistan	Yango Delivery FZ-LLC	101-Sub 1, First floor, Bld. 4, Dubai Internet City, Dubai, the UAE
	Morocco	Logistics Technologies Morocco SARL	265 Blvd. Zerktouni, 9th Floor, No. 92, Casablanca, Morocco
	United Arab Emirates, Dubai	Yango Delivery LLC	Office FLR06-06.06-5 owned by Dubai World Trade Center - Trade Center 2, Dubai, UAE
	Azerbaijan	Yango Delivery LLC	55 Khojaly Avenue, Khatai district, Baku, 1025, Azerbaijan
Yango Pay	Ghana	YANGO GHANA LTD	GL - 0454453, Ist floor middle wing GNAT Heights Building HNO. 30, Rangoon St., ACCRA, La Dade-Kotopon, GREATER ACCRA, P.O. BOX MB 646, MINISTRIES, ACCRA, Ghana
Yango Pay	Ivory Coast	RideTechnology Global FZ-LLC	101, 1st Floor, Bld. 4, Dubai Internet City, Dubai, UAE
Yango Sell & Buy	Ghana Ivory Coast Zambia	RideTechnology Global FZ-LLC	101, 1st Floor, Bld. 4, Dubai Internet City, Dubai, UAE


Brand	Country	Company	Address
Yango	Finland Norway	Ridetech International B.V.	Strawinskylaan 3101, 1077ZX Amsterdam, Netherlands
	United Arab Emirates, Dubai	Yango GCC Electronic Transport Services LLC	08-461, The Offices 4, One Central Dubai World Trade Center, Dubai, UAE
	United Arab Emirates, Abu Dhabi	Yango GCC Electronic Transport Services – Branch of Abu Dhabi 2	Mussafah 10, Abu Dhabi Government Building, Abu Dhabi, UAE
	Morocco	Yango Mar SARL	1st Floor, corner building, Sidi Bennour Street and Soldat Taoufik Abdelkader Street, 20320 Casablanca, Morocco
	Algeria	Ride Technology Algeria EURL	21 Slimane Amirate Street, Section 3, RDC, El Mouradia, Algeria
	Angola	Ridetech - Transportes e Tecnologias, LDA	59 Avenida 21 de Janeiro, Luanda, Angola
	Cameroon Columbia Democratic Republic of the Congo Ghana Guatemala Ivory Coast Mozambique Namibia Pakistan Peru Republic of the Congo Senegal Zambia	RideTechnology Global FZ-LLC	101, 1st Floor, Bld. 4, Dubai Internet City, Dubai, UAE
	Bolivia	RIDETECH BOL S.R.L.	Street Tropical, Building: Torres Alas 2, Piso: PB, Officina: 3, NRO: S/N, Neighborhood: Sirari UV0058 MZA 0026, Santa Cruz, Bolivia
	Ethiopia	GTOG IT Solutions S.C.	595/596 Wondimaneh Street, Arada Subcity, Addis Ababa, Ethiopia
	Azerbaijan	Uber Azarbaycan LLC	49/C Tbilisi Avenue, 7th floor, Chirag Plaza, Baku, Azerbaijan
	Qatar	Yango Transport Services W.L.L.	63 Airport Road, Umm Ghuwailina Zone, 1st Floor, Office No. 126, Regus, Jaidah Square, Doha, Qatar
	Oman	CLOUD WORLD TRADING LLC	P.O. Box: 2505, Postal Code: 130, North Aludhaybah Street, Bousher wilayah, Muscat Governorate, Oman
	Other countries	RideTechnology Global FZ-LLC	101, 1st Floor, Bld. 4, Dubai Internet City, Dubai, UAE
Yango Deli	Ivory Coast	Foodtech SARL	Des Jasmins Street, Plot 30, Island 4, Lot 37, Cocody Danga, Abidjan, Ivory Coast
	Zambia	Yango Deli ZAM Ltd.	7th floor, Sunshare Tower, Stand no. ln_15584/1, Corner of Katima Mulilo and Lubansenshi, Olympia Park, Lusaka, Zambia
	Bolivia	Tech.EBiz Bol S.R.L.	Calacoto, Calle: Inofuentes № 1348, Murillo, La Paz, Bolivia
Yango Delivery	Bolivia Ghana Ivory Coast Pakistan Peru Senegal Serbia Zambia Pakistan	Yango Delivery FZ-LLC	101-Sub 1, First floor, Bld. 4, Dubai Internet City, Dubai, the UAE
	Morocco	Logistics Technologies Morocco SARL	265 Blvd. Zerktouni, 9th Floor, No. 92, Casablanca, Morocco
	United Arab Emirates, Dubai	Yango Delivery LLC	Office FLR06-06.06-5 owned by Dubai World Trade Center - Trade Center 2, Dubai, UAE
	Azerbaijan	Yango Delivery LLC	55 Khojaly Avenue, Khatai district, Baku, 1025, Azerbaijan
Yango Pay	Ghana	YANGO GHANA LTD	GL - 0454453, Ist floor middle wing GNAT Heights Building HNO. 30, Rangoon St., ACCRA, La Dade-Kotopon, GREATER ACCRA, P.O. BOX MB 646, MINISTRIES, ACCRA, Ghana
Yango Pay	Ivory Coast	RideTechnology Global FZ-LLC	101, 1st Floor, Bld. 4, Dubai Internet City, Dubai, UAE
Yango Sell & Buy	Ghana Ivory Coast Zambia	RideTechnology Global FZ-LLC	101, 1st Floor, Bld. 4, Dubai Internet City, Dubai, UAE

2.2 Our apps use a single authentication tool. Once you are registered, you can use our apps in any country where we distribute them. Your personal data will not be shared with other apps we distribute unless you choose to use those apps.

3. WHAT PERSONAL DATA IS PROCESSED, HOW, AND WHY?

The categories of personal data we process, the source of this data, the purposes and the legal basis of the processing are as follows:


Source	Categories of Data	Purposes	Legal basis
Data you provide us with	Name or pseudonym, phone number	i) To identify and authorise you as our user, register your account, and communicate with you about your order ii) To process your payments	Contract*
	Addresses for orders	To show you the services or goods available to order, purchase, and deliver in your area, to place, process and fulfil your order, to help you quickly select addresses, to provide support for your account	Contract*
	Customer comments and preferences	To process and fulfil your order according to your preferences	Contract*
	Banking information	To process your payments	Contract*
	Your image and voice recording	To verify your identity, to confirm your identity to the driver, and to record your voice and image in the vehicle in the event of an incident****	i) Consent** ii) Legitimate interest in ensuring safety iii) Public interest (The legal basis depends on the regulations in the country of operation and the safety mode available)
	Email address	i) To send you service information about your orders, to resolve issues with our apps ii) To inform you about our products and offers and those of our partners, arrange your participation in marketing contests or any other activities.	i) Contract* ii) Consent**
	Data in fill-in forms: name, phone number, e-mail address, user’s message or feedback	i) To provide feedback ii) To process your customer support request iii) To publish your business and store reviews	i) Legitimate interest in receiving feedback and improving our service based on that feedback ii) Contract* iii) Contract*
Received from your device and our apps	IP address, device ID, device type and model, mobile operating system, browser or mobile application details	To secure access to your account and our IT systems	Legitimate interest in ensuring the security of our systems and our users' data
	Advertising identifier	To customise targeted ads	Consent**
	Geolocation data	To check availability of drivers, to appoint a driver, to transfer data about your location to a driver	Contract*
Generated when you interact with our apps	User ID, frequency of orders, time taken to complete an order, most frequently ordered services or goods, number of screens viewed when interacting with the apps, average order value	i) To improve the app and user experience, to provide relevant features, to modify apps interfaces, to prevent unauthorised orders ii) To analyse user activity for marketing purposes, to improve our marketing and business strategy iii) To arrange your participation in marketing contests or any other activities	i) Legitimate interest in improving our application, user experience, and service ii) Legitimate interest in conducting marketing research iii) Consent**
Generated when you interact with our apps	Details of your orders: date and time of order, pick-up point, destination point, route, price, payment method, car model and licence plate, driver's name, carrier's details	To provide you with a history of your orders, to enable the repeat order feature, and to resolve issues with our apps	Contract*
You provide to the customer support team	Order details and history, contact details, comments, attachments, other details that you specify at your discretion or that the support team requests at its discretion	To provide you support and help you resolve issues with our apps	Contract*
Generated when you communicate with our customer support team, drivers, couriers, deliverers, agents, or partners through the apps	Recordings of conversations, your communications within the apps or by other means, and other data provided by you or generated by our apps	To protect our legitimate rights and the rights of third parties, to resolve disputes and legal claims, to conduct audits, to control the quality of the service provided	Legitimate interest in protecting our rights, resolving disputes and controlling the quality of our services
For Yango Pay users only
Data you provide us with	Credit or debit card details, bank account, mobile money account details	To process payments, withdrawals, and replenishments	Contract*
Generated when you interact with our apps	Yango’s user ID, account status, balance amounts, withdrawals, replenishments, transaction date and time, transaction history, bill amount	To take advantage of Yango Pay functionality, like creating, using, managing and terminating your account; processing payments	Contract*
For Yango Sell&Buy users only
You provide us with	Photos, videos, description of your ads	To publish your ad	Contract*
You provide us with	Reviews	To publish your review	Contract*
Generated when you interact with our apps	Search history	i) To inform you on relevant offers of other sellers ii) To improve the app and user experience, to provide relevant features, to modify apps interfaces, to prevent unauthorised orders	Legitimate interest in improving our application, user experience, and service


Source	Categories of Data	Purposes	Legal basis
Data you provide us with	Name or pseudonym, phone number	i) To identify and authorise you as our user, register your account, and communicate with you about your order ii) To process your payments	Contract*
	Addresses for orders	To show you the services or goods available to order, purchase, and deliver in your area, to place, process and fulfil your order, to help you quickly select addresses, to provide support for your account	Contract*
	Customer comments and preferences	To process and fulfil your order according to your preferences	Contract*
	Banking information	To process your payments	Contract*
	Your image and voice recording	To verify your identity, to confirm your identity to the driver, and to record your voice and image in the vehicle in the event of an incident****	i) Consent** ii) Legitimate interest in ensuring safety iii) Public interest (The legal basis depends on the regulations in the country of operation and the safety mode available)
	Email address	i) To send you service information about your orders, to resolve issues with our apps ii) To inform you about our products and offers and those of our partners, arrange your participation in marketing contests or any other activities.	i) Contract* ii) Consent**
	Data in fill-in forms: name, phone number, e-mail address, user’s message or feedback	i) To provide feedback ii) To process your customer support request iii) To publish your business and store reviews	i) Legitimate interest in receiving feedback and improving our service based on that feedback ii) Contract* iii) Contract*
Received from your device and our apps	IP address, device ID, device type and model, mobile operating system, browser or mobile application details	To secure access to your account and our IT systems	Legitimate interest in ensuring the security of our systems and our users' data
	Advertising identifier	To customise targeted ads	Consent**
	Geolocation data	To check availability of drivers, to appoint a driver, to transfer data about your location to a driver	Contract*
Generated when you interact with our apps	User ID, frequency of orders, time taken to complete an order, most frequently ordered services or goods, number of screens viewed when interacting with the apps, average order value	i) To improve the app and user experience, to provide relevant features, to modify apps interfaces, to prevent unauthorised orders ii) To analyse user activity for marketing purposes, to improve our marketing and business strategy iii) To arrange your participation in marketing contests or any other activities	i) Legitimate interest in improving our application, user experience, and service ii) Legitimate interest in conducting marketing research iii) Consent**
Generated when you interact with our apps	Details of your orders: date and time of order, pick-up point, destination point, route, price, payment method, car model and licence plate, driver's name, carrier's details	To provide you with a history of your orders, to enable the repeat order feature, and to resolve issues with our apps	Contract*
You provide to the customer support team	Order details and history, contact details, comments, attachments, other details that you specify at your discretion or that the support team requests at its discretion	To provide you support and help you resolve issues with our apps	Contract*
Generated when you communicate with our customer support team, drivers, couriers, deliverers, agents, or partners through the apps	Recordings of conversations, your communications within the apps or by other means, and other data provided by you or generated by our apps	To protect our legitimate rights and the rights of third parties, to resolve disputes and legal claims, to conduct audits, to control the quality of the service provided	Legitimate interest in protecting our rights, resolving disputes and controlling the quality of our services
For Yango Pay users only
Data you provide us with	Credit or debit card details, bank account, mobile money account details	To process payments, withdrawals, and replenishments	Contract*
Generated when you interact with our apps	Yango’s user ID, account status, balance amounts, withdrawals, replenishments, transaction date and time, transaction history, bill amount	To take advantage of Yango Pay functionality, like creating, using, managing and terminating your account; processing payments	Contract*
For Yango Sell&Buy users only
You provide us with	Photos, videos, description of your ads	To publish your ad	Contract*
You provide us with	Reviews	To publish your review	Contract*
Generated when you interact with our apps	Search history	i) To inform you on relevant offers of other sellers ii) To improve the app and user experience, to provide relevant features, to modify apps interfaces, to prevent unauthorised orders	Legitimate interest in improving our application, user experience, and service

* The personal data is processed on the basis of a contract defined by the Licence Agreement Terms of Use of our services (available at https://yango.com/legal/yango_mobile_agreement), which you accepted when creating your account and accessing the respective services.

** When we request your consent for any type of personal data processing, we inform you of the data collected and the purpose of the data collection. You may refuse to provide such consent and it will not affect your ability to use our apps. You may withdraw your consent at any time by contacting us.

*** The legislation of a country where we provide a service or where our relevant data controller is established may impose certain legal obligations on us. We have to process your personal data to comply with that legislation. We do not process personal data to comply with the laws of a third country, but only to comply with the laws of your country (the country where you use our service) and/or the country where our entity providing the service is incorporated (if it is different from your country).

**** Audio recording in a vehicle is an emergency feature and it will only be used in exceptional cases of threat, conflict, or danger when the driver activates the Conflict Button in accordance with the Yango Terms of Use. Both the user and the driver are notified prior to the start of the recording for dispute resolution and security purposes.

***** The relevant Yango entity acts as a data processor on behalf of its partners when collecting personal data for anti-money laundering (AML) and know-your-customer (KYC) procedures.

4. WHO DO WE SHARE WITH OR TRANSFER TO YOUR PERSONAL DATA?

4.1 Recipients of Your Personal Data

Your personal data is only shared with parties:

i) Directly involved in the provision of the services within the app:

Our partners who are involved in obtaining and handling your order and who provide software solutions for the same purpose;
Payment service providers and mobile money service providers that facilitate electronic transactions;
Insurance companies;
Our affiliates who provide authentication tools;
Our affiliates and third parties who provide us with servers, data storage and other infrastructure facilities; and
Our affiliates and third parties who assist us with customer support.

The entities that may be involved in personal data processing are listed on the following page: https://yango.com/legal/affiliates_yango_group. Not all the entities listed are necessarily involved in the processing of your data, as their involvement depends on the service you use and the country where you use it. We do not share personal data between our companies in violation of the privacy laws of your country.

ii) Entitled to receive your personal data under the law to which the relevant data controller is subject:

For example, if law enforcement authorities have a lawful right to have access to your personal data, or financial regulators are duly entitled to investigate suspicious activities or transactions (according to the applicable law in your country and/or the country where our entity providing a service to you is incorporated). We do not share your personal data with state authorities contrary to the applicable privacy law.

iii) Helping us to improve our app:

For example, data about technical errors encountered while using our services are shared with our affiliates who are involved in the development of our apps.

iv) Helping us to inform you about products, services, and offers:

For example, advertising or device identifiers may be shared with companies that provide us with advertising or analytics services.

4.2 International Transfers of Your Personal Data

Parties we share your personal data with may be located in different countries.

Some of these countries may not provide the same level of data protection or data subject rights as the country where you use a service. In such cases, we follow the necessary procedures to ensure that your rights are respected and that your personal data are protected during and after the transfer.

Such procedures may include (subject to applicable privacy laws):

i) Commitments through data protection agreements based on standard contractual clauses for data transfers issued by relevant authorities;

ii) Additional contractual obligations based on our assessment of the local law of the country where your personal data are transferred and processed;

iii) Registration or authorisation of the transfer from competent data protection authority; and/or

iv) Additional technical and organisational security measures to prevent unlawful, i.e. incompatible with the laws of the country where we provide the service, or unauthorised access to your personal data.

We always comply with the privacy laws of the countries where we operate, including international data transfer requirements and limitations.

5. WHAT ARE THE RETENTION PERIODS FOR PERSONAL DATA?

5.1 We process your personal data until the purpose of the processing has been achieved.

5.2 The actual retention period depends on the personal data processed and the country where the processing takes place. For example, the recordings of phone conversations with our customer support team, drivers, or couriers are usually kept for no longer than 3 months.

5.3 We may continue to process your personal data, even after you deleted it from the app, if such processing is required by law or is necessary to protect our rights and interests or the rights and interests of third parties, in particular in the context of court proceedings.

The ability to delete data may also be limited by laws relating to freedom of expression and information.

6. WHAT ARE YOUR RIGHTS?

You have a number of rights under privacy laws. The rights that are available to you depend on the reason we process your personal data and the applicable law.

You can always access, rectify or erase your personal data yourself after logging into the app using our authentication tool.

You may exercise the following rights by contacting our customer support team through our apps:

6.1 Right of Access

You always have access to your personal data. You have the right to request a copy of your personal information.

6.2 Right to Rectification

You have the right to ask us to update or rectify information that you believe is incorrect, inaccurate, or outdated. You also have the right to ask us to complete any information that you believe is incomplete.

6.3 Right to Withdraw Consent

You have the right to withdraw your consent to the processing of your personal data where such processing is based on your consent.

6.4 Right to Erasure

You have the right to ask us to erase your personal data in certain circumstances, for example, if the data is no longer needed for our purposes, if we process your data without a valid legal basis or otherwise unlawfully, if you have withdrawn your consent (if the processing was based on your consent), if we collected your data when you were a child, or in other circumstances according to applicable laws.

6.5 Right to Restriction of Processing

You have the right to restrict the processing of your personal data in certain circumstances. For example, if you wish to exercise your right to rectification, you may request that we restrict the processing of your data until it has been rectified.

6.6 Right to Data Portability

If your personal data is processed by automated means based on your consent or based on a contract with us (e.g. to provide you with the features of the app), you have the right to receive your data in a structured, commonly used and machine-readable format.

6.7 Right to Object

You have the right to object to the processing of your personal data if you consider that the processing violates your rights. Please note that the right to object can only be exercised if we are processing your data on the basis of legitimate interests or public interest.

You have the right not to be subjected to a decision based solely on automated processing, including profiling. We do not take decisions based solely on automated processing, including profiling.

6.8 Right to Lodge a Complaint

We are always ready to consider your complaints and suggestions. Please send them to our customer support team.

You may also file a complaint with the appropriate supervisory authority if you believe that your rights have been violated.

A list of the relevant supervisory authorities and their contact details can be found here (https://yango.com/legal/yango_list_of_sa).

7. HOW TO CONTACT US?

7.1 You can contact our customer support team through the mobile app after logging in.

7.2 Our Data Protection Officer can be contacted by email at dpo-yt@yango.com. Please include the phone number you used to register with our app, this will help us to identify you quickly.

8. HOW IS THIS DOCUMENT MODIFIED?

In the event of substantial changes to this Privacy Notice, we may use any available means (push notifications in the app, SMS, or email) to notify you.

This would be the case, for example, if we add new categories of personal data to be processed or new purposes for which data are processed. You will be notified before such changes take effect.

Date of publication: 09.08.2024.

Previous version of the document: https://yango.com/legal/yango_privacy_notice/14032024

Previous version of the document: https://yango.com/legal/yango_privacy_notice/30112023

Previous version of the document: https://yango.com/legal/yango_privacy_notice/21092023

Previous version of the document: https://yango.com/legal/yango_privacy_notice/12092023

Previous version of the document: https://yango.com/legal/yango_privacy_notice/28082023

Previous version of the document: https://yango.com/legal/yango_privacy_notice/27022023

Previous version of the document: https://yango.com/legal/yango_privacy_notice/11012023

Previous version of the document: https://yango.com/legal/yango_privacy_notice/07122022

Previous version of the document: https://yango.com/legal/yango_privacy_notice/12072022