RIDE SAFELY WITH YANGO

Your safety is our top priority. Learn all about Yango's safety features for passengers.

Every partner driver completes strict document verification. They provide their license details and vehicle information—matching license plate, model, and production year against official registration records. These verifications guarantee you're entering a verified vehicle with a certified partner driver.

No need to call the driver from your personal number: with in-app calls we empower the privacy of your personal data.

Drivers are regularly asked to verify their identity before using the application to ensure the security and quality of our service and to prevent the use of their account by third parties.

A unique PIN-code may be assigned to you before the trip starts. You will need to check that this code matches the one provided by the driver. This helps to confirm that you are getting into the right car.

Our system provides a voice reminder to fasten your seatbelt before and during the trip. Wearing a seatbelt enhances your safety and can reduce the risk of injury in a rare case of an accident

With one tap, the SOS button calls the national emergency number, connecting you directly to rescue services in your country in case of dangerous situations. *Emergency service numbers may be
different depending on the country.

If the route deviates unexpectedly, the Support team contacts both parties to ensure safety and prevent incidents.

Passengers can contact Yango’s support team directly through the app, and they will assist in resolving issues that might arise.

You can receive safety guidelines designed to enhance trip awareness—offering essential tips for secure and confident rides every time you travel.

Customize trip sharing with trusted contacts: choose 'all rides' for full visibility, 'night only' for after-dark security, or 'manual' for per-trip control. Yango users get automatic updates for effortless monitoring; share manually with any contact to extend your safety network. Remove contacts instantly anytime — keeping loved ones informed securely while maintaining your privacy preferences.

Our system uses advanced algorithms to analyse data from the driver’s phone accelerometer. If unusual patterns are detected, it may indicate that something has gone wrong during the trip. In such cases, we contact the trip participants to make sure everything is all right.

You can share real-time trip details — including route, partner driver's name, and license plate — with trusted contacts for safety monitoring and journey awareness.

Our system provides a voice reminder to help you not forget your personal items when exiting the vehicle. This simple reminder helps you avoid the inconvenience and stress of losing your belongings.

Your safety is reinforced by the technology designed to reduce the risk of accidents and detect risky maneuvers. Partner drivers receive alerts for corrections. Persistent violations result in penalties. That means you ride with professionals committed to safe driving standards.

We monitor driving hours to enforce mandatory rest breaks — ensuring your partner driver stays alert and focused throughout your journey. This proactive approach reduces fatigue-related risks, giving you smoother, more secure rides from start to finish.

Your reports matter: We address careless driving through our complaint-based system. Partner drivers receiving multiple passenger complaints face strict consequences, ensuring consistent safety standards and accountability for your protection.

The speed monitoring feature uses GPS to track partner drivers' speed during trips and compare it with acceptable limits. In-app warnings help to prevent dangerous situations by promoting safer driving behavior, which supports to protect you throughout your journey.

In case a dispute does occur between a passenger and a partner driver, the Yango Support team will be there to assist you. Our specialists are available 24/7 to help de-escalate tensions and find a prompt resolution for both parties.