DRIVE SAFELY WITH YANGO

Your safety is our top priority. Learn all about Yango Ride's safety features for partners’ drivers.

Safety all the way

We offer a localized set of safety features for our products and services adapted to the specifics of each city where we operate. We take extensive measures  to make your experience safer through the advanced technologies.

Before the ride

Passenger

information*

Passengers can add a photo to their app profile. You'll see this photo along with their name and rating before pick-up — helping you verify their identity and ensure you're picking up the exact passenger.

Onboarding

After registration, you'll complete essential safety training — mastering app features and service rules to protect both you and passengers on every trip.

Alert zone warnings*

If a trip starts or ends in a high-risk area, you can cancel it. The alerts of these areas are always visible, enabling you to decide whether to accept rides connected to less safe zones and thus help maintain your safety.

Seatbelt
reminder*

Our system provides a voice reminder to fasten your seatbelt before and during the trip. Wearing a seatbelt enhances your safety and can reduce the risk of injury in case of an accident.

In-app
calls*

You can contact passengers directly through the app's calling feature — keeping phone numbers private for enhanced security and preventing unwanted contact outside the platform.

PIN-code before
the trip*

A unique PIN-code may be generated for your trip. Please confirm that the code provided by your passenger matches the one displayed in your app. This procedure ensures that the right passenger is entering your vehicle, enhancing safety for both parties.

During the ride

Safety Center

You have access to in-app Safety Center — a centralized hub with essential protection tools: Route Sharing (for trip visibility), SOS Button  (for emergency response), and Conflict Button (for dispute documentation). This provides immediate safety resources at your fingertips during every trip.

Route-sharing
button

During active orders, you can use the Route Sharing button to share real-time trip details with trusted contacts — providing peace of mind should assistance ever be needed.

Emergency
button

With one tap, the emergency button calls the national emergency number, connecting you directly to rescue services in your country in case of dangerous situations. *Emergency service numbers may be different depending on the country.

After the ride

Passenger ratings

After every trip, you can rate passengers through a quick in-app form. Your feedback directly enhances safety systems and helps us maintain secure experiences for all users — turning each review into a building block for community protection.

Support
team*

In case a dispute does occur between a passenger and a partner driver, the Yango Support team will be there to assist you. Our specialists are available 24/7 to help de-escalate tensions and help to find a prompt resolution for both parties.

Shift
control

Your well-being is prioritized through continuous driving hour monitoring that prevents extended periods without rest. This system ensures you take regular breaks to maintain alertness — a vital element of safe driving that protects both you and passengers on every trip.

Driving
Style*

Your safety is supported by technology designed to reduce accident risk by detecting risky maneuvers. You will receive alerts to correct your driving, and persistent violations may affect your trip acceptance status.

Speed
Control*

The speed monitoring feature uses GPS to track your speed during trips and compare it with acceptable limits. In-app warnings help you avoid dangerous situations by encouraging safer driving habits, protecting you and your passengers throughout the journey.