ride safe

with yango

Your safety is our priority. Learn about safety features Yango provides for our drivers and passengers.

Safety all the way

We offer a customized set of security measures for each product and service, backed by cutting-edge technologies and a personalized approach to every country we operate in. Here are just a few of the solutions that our dedicated teams have developed to ensure your safety in every situation

Rider safety:

Display of Driver’s Rating:

When placing an order, passengers see the driver’s profile and rating, based on feedback from other passengers.

Driver’s Photo:

Passengers can view the driver’s photo when placing an order, allowing them to compare the app photo with the real driver.

Driver’s License Photo Verification:

Drivers must upload photos of their licenses when registering on Yango Pro. They cannot access orders without this verification.

RQC (Remote Quality Control/Vehicle Photo Control):

We check that vehicles meet our standards: the license plate, model, and year must match the registration.

Safety Center:

Access the Safety Center anytime, with three key buttons: the SOS button for direct contact with local authorities, Trusted Contacts, and a Route Sharing button.

SOS Button:

Passengers can quickly contact local authorities in case of an emergency.

Route Sharing Button:

Passengers can share their trip details with contacts from their phone.

Trusted Contacts:

Passengers can add trusted contacts from their address book to Yango.

Driving Safety Control:

A suite of technologies designed to enhance safety on the road.

Speeding Control:

This feature monitors the driver’s speed, and if it exceeds the limit, Yango sends an alert to the driver through the app.

Driving Style Monitoring:

The technology detects dangerous maneuvers and potential accidents, notifying drivers of issues with their driving style.

Quality and Safety Assurance:

We track drivers who may be distracted or exhibit risky driving habits, based on passenger feedback.

24/7 Local Support:

Our support chat is available 24/7.

Route Monitoring:

If the route deviates, our team promptly contacts both parties via phone to verify safety.

Urgent Support Chat:

We have a dedicated emergency team for assistance in urgent situations.

Safety Center Stories:

Passengers can learn more about safety features in the Safety Center.

Passenger Safety Tips:

New passengers can access safety tips in the app.

In-App Calls from Passengers to Drivers:

Passengers can call drivers directly through the app’s internal call function.

Emergency Situation Button:

Passengers can contact Yango’s emergency team directly through the app.

Driver safety:

Voice Reminder for Route Recording:

At the start of each trip, the driver’s app plays an audio reminder that the route is being recorded for safety.

Alert Zone Display on Map:

If a trip starts or ends in a high-risk area, drivers can cancel it without penalty. These areas are always visible to the driver.

Passenger Selfie:

Passengers can upload a profile photo for drivers to view.

Display of Passenger Names:

When accepting an order, the driver sees a screen with the passenger’s profile, including their name.

Conflict Button for Drivers:

Drivers can record audio during trips and send it to the urgent support team.

Passenger Rating Form:

After each trip, drivers can fill out a rating form to leave feedback on the passenger.

Incident Support Team for Drivers:

The Driver Support Incident Team is a specialized group of agents trained to handle urgent cases related to conflicts between passengers and drivers.

Emergency Number:

Drivers can contact the local emergency services with a button in the app.

Route Monitoring:

If there is a deviation in the route, the support team contacts both parties to confirm safety.

Passenger Rating Display for Drivers:

Drivers can see the passenger’s rating.

Shift Hours Control:

We notify drivers to take a break if they’ve been driving for extended periods without rest.

Rider Selfie for Night Trips:

For added safety during nighttime trips, passengers are prompted to take a selfie before placing an order.

SOS Button:

Drivers can contact local emergency services when needed.

Driving Style and Speed Control Explanation:

Drivers can access details in the app about the safety measures for maintaining careful driving and speed control.