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Insuring your ride, ensuring your safety

by United Ajod Insurance Limited with coordination support from Khalti Suraksha

Ride with confidence – Yango's comprehensive insurance ensures protection for drivers and users in every trip

Whether you're behind the wheel or along for the ride, our transparent insurance plans provide peace of mind, so you can focus on the journey while Yango takes care of the rest.

Key Benefits

The following conditions are covered under our ride-sharing insurance. The insurance partner is United Ajod Insurance Limited.

Driving manner control
Permanent disability coverage
up to NPR 10,00,000 for drivers, couriers and passengers
Comfortable service
Bodily Injury
up to NPR 3,00,000 for drivers, couriers, and passengers

Coverage details

Drivers & Passengers: For 2-wheeler: 1 driver and 1 passenger is covered
For 4-wheeler / 3-wheeler: 1 Driver plus 4 passengers are covered

Age eligibility Available for drivers, couriers aged 18 to 70 years and passengers aged 1 to 70 years.

Start & End Drivers: From the moment a trip is accepted until the trip is completed or canceled.
Passengers: From the time the driver arrives for pickup until the trip is completed or canceled.

How to Make a Claim
1
Submit Сlaims

UAIL Claim Contact Details: 9851406327 or email rs@unitedajodinsurance.com.

2
Processing Time

After verification, UAIL will request the claimant to submit all required documents, and the claim will then be processed.

3
Payment

Once our insurance partner receives all required documents , the claim amount will be credited with appr. 15 working days.

Documents Required for Personal Accidental

  • The onus of proof shall lie on the claimant. Documents could include:

    • Claim Intimation (within 30 days)
    • GPA Claim Form (filled, signed & stamped)
    • Emergency Ticket / OPD Card
    • Doctor’s Prescription (NMC registered)
    • Medical Reports (if any)
    • Original Bills
    • Discharge Summary (if hospitalized)
    • Police Report
    • Milapatra (mandatory for road accidents)

Exclusions

The following cases are not covered by insurance program:

  • Suicide or intentional self-injury
  • War, civil unrest, rebellion, or military action
  • Pre-existing medical or mental conditions
  • Criminal acts or illegal activities
  • Offline or private trips not booked via YANGO
  • Intoxication (alcohol, narcotics, or drugs)
  • Physical altercations or assaults
  • Nuclear risks or radioactive exposure
  • Consequential losses (e.g., missed flights)
  • Claim amount below NPR 3,000
  • Vehicle damage or personal belongings
  • Insurance is valid only if the passenger’s mobile number is entered at the time of booking. If the mobile number is not entered, the claim will be rejected, except when the ride is booked for the registered user's family member. In such cases, coverage may apply, subject to submission of documents to prove the relationship.

Frequently asked questions

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