RIDE SAFELY WITH YANGO
Your safety is our top priority. Learn all about Yango Ride's safety features for passengers.
Safety all the way
We offer a localized set of safety features for our products and services adapted to the specifics of each city where we operate. We take extensive measures
to make your experience safer through the advanced technologies.
Before the ride
Document verification
Every partner driver completes strict document verification. They provide their license details and vehicle information—matching license plate, model, and production year against official registration records. Partner drivers also undergo a background check. All these verifications guarantee you're entering a verified vehicle with a certified partner driver.
Information about
driver*
Once a partner driver accepts your order, you can view their profile — including their photo and rating from passenger feedback. Verify their identity visually at pickup for immediate safety confidence before your ride begins.
In-app calls and phone masking*
Your number is secured: with in-app calls and phone masking features we empower the privacy of your personal data.
Driver’s selfie
verification*
Partner drivers are regularly asked to verify their identity before using the application to ensure the security and quality of our service
and to prevent the use of their account
by third parties.
During the ride
Safety center
Your always-available Safety Center includes: SOS button (emergency help), Trusted Contacts (journey sharing), and Route Sharing (live tracking).
SOS
button
With one tap, the SOS button calls the national emergency number, connecting you directly to rescue services in your country in case of dangerous situations.
*Emergency service numbers may be
different depending on the country.
different depending on the country.
Route
monitoring*
If the route deviates unexpectedly, the Support team contacts both parties to ensure safety and prevent incidents.
Emergency
chat
Passengers can contact Yango’s support team directly through the app, and they will assist in resolving issues that might arise.
Safety tips
for passengers*
You can receive safety guidelines designed to enhance trip awareness—offering essential tips for secure and confident rides every time you travel.
Trusted
contacts
Customize trip sharing with trusted contacts: choose 'all rides' for full visibility, 'night only' for after-dark security, or 'manual' for per-trip control. Yango users get automatic updates for effortless monitoring; share manually with any contact to extend your safety network. Remove contacts instantly anytime — keeping loved ones informed securely while maintaining your privacy preferences.
Conflict button
in driver's app
To help ensure a respectful and transparent experience, the partner driver may record audio during the trip in exceptional cases, in the event of a conflict or dangerous situation. You’ll always be notified before any recording starts, and these recordings can only be shared with our support team for review.
Route-sharing
button
You can share real-time trip details — including route, partner driver's name, and license plate — with trusted contacts for safety monitoring and journey awareness.
After the ride
Driver rating
After every trip, you can rate partner drivers through a quick in-app form. Your feedback directly enhances safety systems and helps us maintain safe experiences for all users — turning each review into a building block for community protection.
Driving
style*
Your safety is reinforced by the technology designed to reduce the risk of accidents and detect risky maneuvers. Partner drivers receive alerts for corrections. Persistent violations result in penalties. That means you ride with professionals committed to safe driving standards.
Shift
control
We monitor driving hours to enforce mandatory rest breaks — ensuring your partner driver stays alert and focused throughout your journey. This proactive approach reduces fatigue-related risks, giving you smoother, more secure rides from start to finish.
Reckless
driving*
Your reports matter: We address careless driving through our complaint-based system. Partner drivers receiving multiple passenger complaints face strict consequences, ensuring consistent safety standards and accountability for your protection.
Speed
control*
The speed monitoring feature uses GPS to track partner drivers' speed during trips and compare it with acceptable limits. In-app warnings help to prevent dangerous situations by promoting safer driving behavior, which supports to protect you throughout your journey.
24/7 local
support
In case a dispute does occur between a passenger and a partner driver, the Yango Support team will be there to assist you. Our specialists are available 24/7 to help de-escalate tensions and find a prompt resolution for both parties.
* Safety features may differ depending on the country. For specific details applicable to your region, please consult our support service.
Driver safety features
We care about all trip participants. Learn about safety features for partner drivers below.
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