Yango and Its Support in Difficult Situations: Accidents and More in Colombia

In Colombia, as well as in other countries where we operate, Yango has helped connect riders and passengers through our app, which has made a comfortable and convenient transportation option more accessible.

Still, we believe our role extends to just providing an app where you can easily book rides. Yango believes in promoting safe mobility. Unfortunately, even with the safest driver behind the wheel, accidents can still happen. It’s next to impossible to avoid every possible risk factor. So, in our effort to minimize harm in unexpected accidents, we have created policies, protocols, and rules as part of the Yango app. Learn more about what these are and how you can use them to get help right away.

We have developed emergency tools in the app. But since our goal is harm reduction, we have also included features that support prevention as well:

• Real-time location sharing. This lets you share the details of every ride booked through Yango with select contacts. You can also generate a link to share with anyone who you want to know about your current ride.
• 24/7 in-app support. You can talk to our agents about anything that is concerning you. Although contacting a live agent may not directly help, it’s vital in establishing documentation if you believe a difficult situation may arise.
• Emergency assistance button. If you believe you need to get out of a dangerous or potentially dangerous situation, contact local authorities immediately.

Feel free to use any of these as needed. Make sure that you’re online so you won’t have any issues accessing these.

The features for accident assistance in the Yango app are meant to be used as part of your initial steps after an accident. Should you get in one, here’s what you need to do:

• Assess the damage and the situation. Quickly check yourself for anything broken or bleeding. You also want to make sure that you’re not close to anything that may fall or shatter.
• React based on your assessment. If you think that you’re not at a safe location, move immediately. If someone is hurt and the driver hasn’t yet, call emergency services right away. In Colombia, you just need to dial 123 on your phone.
• Use the emergency assistance button. Do this just in case calling emergency services doesn’t come through.
• Document the scene. This involves creating timestamped photos and videos, ensuring that license plates, road conditions, and vehicle damage are covered. If you or anyone has sustained injury, you can provide proof later on with your hospital visit.
• Try to recover. There may be some emotional trauma involved, so take time to recharge.
• Report the incident. Even if you used any of the emergency tools in the app, we will still need detailed information about the accident. Narrate what happened and accompany them with photos and videos.

By doing all these, we’ll be able to better assist you effectively during and after the accident.

In Colombia, the main emergency number is 123. It will connect you to the police, ambulance, and fire department. This is an excellent option if you think you will need at least two kinds of assistance. Apart from this primary number, please remember these details as well:

• 112 for police assistance
• 125 for an ambulance
• 767 for reporting road accidents, traffic issues, and other related matters

The specific city that you’re in may also have local support numbers. If you’re in the country as a tourist, make sure that you know how to contact the embassy and your travel insurance provider. We recommend keeping all relevant contacts easily accessible if needed.

We’re here for you, should anything happen. However, your goal is to never need accident assistance from Yango. Remembering these things helps you avoid challenging situations that may compromise the safety of everyone in the ride and their belongings.

Private rides through ride-hailing apps like Yango are generally safe because we heavily vet partner drivers. But even if you’re using a private vehicle, you should still prioritize security. After all, accidents and other difficult situations can still arise even if you do everything right. Follow the tips mentioned here to be in the best position to avoid issues. And in the unlikely event that something still happens, Yango’s support in Colombia is designed to help you get out of a bad situation as soon as possible. The app’s built-in safety tools are designed to make it simpler for you to access the assistance you need. Do all these, and you’re not just keeping yourself safe. You may also be directly contributing to making the road safe for everyone.