Being a successful rider takes more than understanding the trip process in Yango. Follow these best practices as well:

• Make sure that the vehicle is always clean and comfortable. Getting rid of any visible trash and making sure that the AC is cool goes a long way.
• Be warm and polite. Start off on the right foot by greeting them as they get in the vehicle. Use this chance to verify the passenger’s identity, too.
• Communicate. For example, if you need to change routes, let them know. Making sure that you’re on the same page helps avoid any tension and disputes.
• Drive defensively. In some places in Colombia, pedestrians and motorcycles are known to just come out of nowhere. By driving defensively, you’re reducing the chances that you’ll get into an accident.
• Limit distractions. Anything that can take your attention off the road must be avoided. Apart from the associated dangers, the passenger may get uncomfortable if they see that you’re visibly distracted.
• Maintain professionalism under pressure. Try to de-escalate the situation and stay calm. Clashing with the client will just elevate everyone’s emotions and get you further from an amicable solution.
• Offer them assistance if needed. For example, if they have huge luggage, volunteer to put it in the trunk. This helps keep things moving, so you can complete the booking more quickly.

Small actions add up. Doing all these helps you become a more effective driver, which can even mean earning a tip.

If you don’t have your own vehicle, connecting to a Yango partner is a good alternative. This allows you to benefit from the rider demand on our app while you’re still saving for your own car. It’s a flexible entry point into the industry, which helps you generate real driver experience and a chance to build your driver reputation on the app early on.