How to Improve Your Reputation as a Driver in Colombia

No matter what industry you’re working in, your reputation is still everything. As an independent driver in Yango, this isn’t just about vanity. It serves a practical purpose that can help you earn more while securing bookings in Colombia.

It may not immediately reflect your earnings, but we suggest keeping a close eye on your driver reputation. Here, we’ll discuss why this is worth caring about and how you can maintain your good stature on Yango.

On the Yango app, your reputation is more than the number of stars out of 5. Driver ratings are important for the following reasons:

• They determine your access to Yango Pro. We care about the safety of both our riders and passengers. And while we won’t ban anyone from the app for just one bad review, we may be forced to suspend someone with a consistent pattern of poor performance.
• It can affect your driver tips. With a great reputation, a passenger may feel more at ease during the ride. Since they would generally be more relaxed and comfortable, they may be more likely to leave a tip.
• It can influence ride volume. Even though Yango automatically matches you with a passenger, they’re still free to cancel the ride. If your driver rating is lower than what they’re comfortable with, you may get a lot of cancellations.

So, take care of your Yango stars! And remember, there’s only one Yango Pro app in Colombia. This means that you carry your reputation as a driver everywhere in the country.

Clients expect you to be courteous and maintain good communication. You can easily strengthen your driver reputation by:

• Greeting the passenger as they get on the vehicle
• Volunteering to load heavy items, especially if they appear to need help
• Asking them if the AC levels and music are to their liking
• Informing and explaining to them beforehand if you plan to deviate from the route
• Respecting the passenger’s preference for silence

Most passengers are reasonable and don’t expect you to roll out a red carpet for them. Everywhere in Colombia, being generally pleasant is already most of the job.

Another crucial ingredient to building a great reputation is your vehicle. So, make sure it’s always in top condition by:

• Adhering to a regular maintenance schedule. Even the small things can affect how smooth the ride is for the passengers. So, follow through with regular maintenance to identify and resolve potential damage that can cause issues while you’re traversing the roads of Colombia.
• Keeping the car clean. If you can bring a hand-held vacuum with you, that’s even better! This way, you can easily clean off little crumbs between rides.
• Making sure the car looks good. This allows you to give a great first impression so that the client hops on your vehicle in a good mood.

And as enticing as a constant flow of driver tips may be, don’t overwork your vehicle, as it can cause premature wear and tear.

A driver’s reputation can signal the long-term profitability of fulfilling bookings as a way to earn income. Keeping passengers happy doesn’t just cement your accessibility to the Yango Pro app. We also prioritize highly rated riders for more lucrative booking requests.

So, prioritize safe driving and communication. Paired with a clean, comfortable, and well-maintained vehicle, it will be easier for you to get a 5-star rating for your bookings in Colombia.