Delivery service class launches in Côte d'Ivoire

Delivery service class launches
in Côte d'Ivoire on November 26

The Delivery service class is launching in Côte d'Ivoire to transport small parcels without a passenger. For drivers, Delivery works just like any other service class.

Service class conditions

Delivery pickup is 650 CFA, which includes 2 km and 10 minutes of waiting time in the city (0 km or wait time out of the city).
After that, 1 km is 300 CFA.
Pickup waiting time over the included amount is 100 CFA per minute.
Door-to-door delivery is included in all orders.

How to start receiving Delivery orders

Tap the service class name (Delivery) in your profile in the Yango Pro app and complete the training to qualify for the service. You also need a transportation license to perform deliveries. Contact your taxi company for details.

How to do Delivery orders

You'll see right away on the order acceptance screen that it's a Delivery order. Follow these steps to make a delivery:

1.Accept the order like any ride request.
2.Drive to point A and tap 'Arrived'.
3.Walk to the sender's address.
4.Check to see if the parcel and packaging meet the requirements.
5.Accept the parcel and tap 'Start ride'.
6.Call or order a call to the recipient, so they know you're on your way.
7.Drive to point B.
8.Walk to the recipient's address.
9.Leave the package at the recipient's doorstep unless otherwise requested by the sender.
10.Return to your car and tap "Complete".

Parcel requirements

Carefully inspect the parcel before accepting it from the sender. Here's what you're looking for:

The parcel should be no bigger than a suitcase and be able to fit in the trunk. The total sum of all dimensions (width + length + height) shall not exceed 150 cm.
The max weight is 20 kg.
The following types of property shall not be accepted for delivery: (a) money and jewelry, (b) plants and animals, (c) items requiring special transportation conditions, (d) items that dirty their surroundings, (e) weapons and drugs, (f) any other items prohibited by law.
The sender must securely pack valuable and/or fragile items. If they don't, take a photo of the sender with the item to avoid future claims. If the item is packaged, you can't open the packaging.
If the packaging is damaged or the item isn't packaged, you may decline the delivery.
If clients start saying later that the parcel was damaged during delivery, the picture will prove otherwise.
If the parcel doesn't meet the requirements, cancel the order and message Support. Explain what the issue was, and we'll return the lost Activity points for cancelation.
Remember that once you accept the item for delivery, it is your responsibility to ensure its safety and integrity.

Tap here to see the list of items that shall not be accepted for delivery

Narcotic drugs; psychotropic, potent, toxic, radioactive, explosive, poisonous, caustic, flammable, and other dangerous substances, including those under pressure
Firearms; pneumatic, gas, or cold weapons and their parts, ammunition, fireworks, flares, and bullets
Any living creatures (example: animals, fish, reptiles, birds, insects, and any others)
Foreign currency and banks notes of any country
Items and substances which, due to their nature or packaging, may constitute a danger to people, or soil or ruin (damage) other cargo, surrounding people or items
Items requiring transportation in specially equipped vehicles, including but not limited to refrigerated goods, food and beverages, and consumables
Fragile items without special packaging
Items that are not wholly-owned by you or that you do not have the legal right to deliver
Items with a monetary value exceeding 330 000 CFA, or items of special personal value such as crafts, jewelry, gold and silver coins
Hazardous substances or substances that may harm or endanger human or animal life, including items that are prohibited for transport under any law or which require a special license, including but not limited to drugs, pharmaceuticals, and biological and chemical materials
Objects and items exceeding 20 kg and/or 150 cm in length, width, and height in total; long objects exceeding 150 cm in length
Any other items for which delivery is prohibited or limited in Côte d'Ivoire.

Tap here if you have any issues

If you have questions about the order, don't be afraid to call the sender or recipient and ask. If you need something they can't provide, contact Support, and we'll do everything we can to help.

You were transporting a parcel but got in a traffic accident and can't continue with the order.

Contact Support via the app and explain the situation. Another car will come to pick up the parcel from you and deliver it to the recipient.

It's impossible to park at point B

Call the recipient and say there's nowhere to park. Agree on somewhere to meet that's convenient for you both, or offer to wait for them where you are now.

You've arrived with the parcel, but the recipient isn't answering.

If you've been waiting for more than 10 minutes, contact the sender and try to return the parcel. Don't finish the order in Yango Pro; you'll be paid for the ride back based on the Yango Pro data. If the sender doesn't answer or refuses to accept a return, contact Support via the app. They'll tell you exactly what to do in your case.

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For any questions, you can call the Hub at any of these numbers: 07388336 | 54329907 | 7709093

Yango is an information service.

Taxi services are provided by third parties.