Delivery service class launches in Helsinki

Delivery service class launches in Helsinki on March 27

The delivery service class is launching in Helsinki to transport small parcels without a passenger. For drivers it works like just another service class. Drivers with a rating of 4.7 or higher can accept Delivery orders after completing training in Taximeter.

Service class conditions

Delivery pickup is 5 eur, which includes 1 km, 3 minutes driving time, and 3 minutes waiting time
Then in the city → 1.1 eur/km and 0.2 eur/min (3 to 9 min) or 0.35 eur/min (after 9 min)
Out-of-city → 1.3 eur/km
Pickup waiting time over 3 min → 0.3 eur/min
Waiting en route → 0.3 eur/min
Door2door delivery → 2 eur

How to do Delivery orders

You'll see right away on the order acceptance screen that it's a Delivery order. Follow these steps to make a delivery:

Accept the order like any ride request.
Drive to point A and tap “Arrived”.
Wait for the sender.
Check to see if the parcel and packaging meet the requirements.
Accept the parcel and tap “Start ride”.
Call or order a call to the recipient so they know you're on your way.
Drive to point B and tap "Wait". Meet the recipient and hand them the parcel.
Tap "Complete".

How to do "Door to door" Delivery orders

You'll see right away on the order acceptance screen that it's a "Door to door" Delivery order. Follow these steps to make a "Door to door" delivery:

Accept the order like any ride request.
Drive to point A and tap “Arrived”.
Walk to the sender's address.
Check to see if the parcel and packaging meet the requirements.
Accept the parcel and tap “Start ride”.
Call or order a call to the recipient so they know you're on your way.
Drive to point B.
Walk to to the recipient's address.
Hand over the parcel.
Return to your car and tap "Complete".

Parcel requirements

Carefully inspect the parcel before accepting it from the sender. Here's what you're looking for:

The parcel should be no bigger than a suitcase and be able to fit in the trunk. The total sum of all dimensions (width + length + height) shall not exceed 150 cm.
Max weight — 20 kg.
The following types of property shall not be accepted for delivery: (a) any living creatures, (b) items prohibited by law, (c) dangerous items, (d) items requiring special conditions of transportation, (e) items of personal value or worth more than 500 eur -- please consult the list below for more details
Fragile items should be packaged securely.
If the packaging is damaged or the item isn't packaged at all, you may decline the delivery.
Fragile items without packaging or with damaged packaging must be photographed in the presence of the sender.
If clients start saying later that the parcel was damaged during delivery, the picture will prove otherwise.
If the parcel doesn't meet the requirements, cancel the order and message Support. Explain what the issue was and we'll return the lost Activity points for cancelling
Remember that once you accept the item for delivery, it is your responsibility to ensure its safety and integrity.

Tap here to see the list of items that shall not be accepted for delivery

narcotic drugs; psychotropic, potent, toxic, radioactive, explosive, poisonous, caustic, flammable, and other dangerous substances, including those under pressure
firearms; pneumatic, gas or cold weapons and their parts, ammunition, fireworks, flares and bullets
any living creatures (for example: animals, fish, reptiles, birds, insects and any others)
foreign currency and banks notes of any country
items and substances which, due to their nature or packaging may constitute a danger to people, or soil or ruin (damage) other cargo, surrounding people or items
items requiring transportation in specially equipped vehicles, including but not limited to, refrigerated goods, food and beverages, and consumables
fragile items without special packaging
items that are not wholly owned by you, or that you do not have the legal right to deliver
items with a monetary value exceeding 500 EUR, or items of special personal value such as crafts, jewellery, gold and silver coins
hazardous substances or substances that may harm or endanger human or animal life, including items that are prohibited for transport under any law, or which require a special license, including but not limited to, drugs, pharmaceuticals, and biological and chemical materials
objects and items exceeding 20 kg and/or 150 cm in length, width and height in total; long objects exceeding 150 cm in length
any other items for which delivery is prohibited or limited in Finland and European Union.

Tap here if something went wrong

If you have questions about the order, don't be afraid to call the sender or recipient and ask. If you need something they can't provide, contact Support and we'll do everything we can to help.

You were transporting a parcel but got in a traffic accident and can't continue with the order

Contact Support via the app and explain the situation. Another car will come to pick up the parcel from you and deliver it to the recipient.

It's impossible to park at point B

Call the recipient and say there's nowhere to park. Agree on somewhere to meet that's convenient for you both, or offer to wait for them where you are now.

You're at point B, but the recipient refuses to accept the parcel in person and asks you to leave it somewhere instead (for example, by the door)

Never leave a parcel without handing it over directly. Call the sender and try to return the parcel. If that doesn't work, contact Support and we'll find a solution together.

You've arrived with the parcel, but the recipient isn't answering

If you've been waiting for more than 10 minutes, contact the sender and try to return the parcel. Don't finish the order in Taximeter — you'll be paid for the ride back based on the Taximeter data. If the sender doesn't answer or refuses to accept a return, contact Support via the app. They'll tell you exactly what to do in your case.