Ghana news digest – Yango

What's new
in Ghana?

DVLA launches new vehicle registration system

Buying a new car? Or a new hire purchase? Get the new digital license plate number from DVLA. The DVLA has launched a new vehicle registration system to completely digitise and automate the vehicle registration process.

2020 Harmattan in Ghana

Protect yourself from the harmattan. The Ghana Meteorological Agency has cautioned the public to take protective measures during the harmattan season to avoid health complications.

MTTD gets new speed
detection equipment

Don't speed! The MTTD has new state-of-the-art speed detection devices, e.g., laser cams, to help catch speeders. Speeding kills.

Tips for a Better
Yango Experience

Stay Alert. Look for road signs and follow them. Your safety and that of your passengers depend on it.
Take Breaks. Have you been driving non-stop for a few hours? Get out of your car and stretch your legs a little bit.
Stay hydrated. Ensure you're always your jovial self by drinking lots of water and eating well.

Top 6 Service Questions in Ghana

Trips – Feedback about rider

The rider was rude to me (annoying, disrespectful, harsh, unfriendly, insulting, etc.)

As all service providers know, users come in all kinds of moods and temperaments. If you can diffuse the situation, please do. Otherwise, feel free to reach out to support to report the particular order. If a service violation has occurred, the user will be blocked.

I drove to the pickup point, and the rider canceled

We operate on trust, and users who continuously cancel trips may be blocked from the service.

Payments – Bonus not received

Why has my money (guaranteed bonus) been deducted?

Our systems and algorithms automatically check all your trips. If any possible instances of fraud are detected, your bonuses for that day will be deducted. If that turns out not to be the case, they will be automatically refunded if anything was deducted.

How the bonus system works

I have completed a certain number of rides but still have not received my bonus. – Please check that you have fulfilled all of the promo's conditions. If you are confident that you have met all the terms, please report this through the support chat in the Taximeter app. We will respond as soon as possible.

Getting requests – No requests

I have been online for a while and still haven’t received any orders

You may be experiencing GPS issues. We recommend doing the following: clear your phone's cache, check the GPS, then log in to the application again. Please also ensure that you always have the latest version of the app.

I am unable to receive orders/my account is restricted

You may have a negative balance. If that's the case, you will need to top up to start receiving orders again. Please contact your partner regarding topping up your account.

Account Ban

I have been blocked, and I don't know why

We take service standards very seriously. Please visit the Yango hub at 30 Independence Avenue for details.

Trips – Fare review – Cash Payment – Rider Didn’t Pay

The rider didn’t pay me (in full or in part)

Unfortunately, cash orders can't be refunded. Please report the particular order in the Taximeter app, and the user's history will be checked to see if they comply with service standards. We will take the necessary steps to ensure the user(s) does/do not engage in similar actions in the future.

© 2023 MLU Africa B.V.