in Finland?
If you want to receive a bonus, be sure to set the trip status correctly.
Two factors go into deciding the bonus amount. One is the pick-up time, the other is the bonus schedule.
To receive a blue zone bonus, you have to be located inside the blue zone when the order is assigned.
All trips are automatically checked by the system. A service standard violation may have been found, which means bonuses for the whole day were deducted. If you feel this should be double-checked by a human, please submit an issue to Tech Support in the Taximeter menu.
3. What do you do if a rider doesn’t pay you?
Yango delivers cash fares per the partner agreement, but it can’t force a customer to pay. Instead, we’ve provided some tips to help you get a cash payment from a difficult rider:
- Offer to accept a card payment if you have a card reader. You can take the customer to an ATM if you don’t have one.
- Offer other payment methods, such as Mobile Pay. If you think it’s a wise decision, you can even offer them time to pay (give them an account number or write an invoice).
In extreme cases, call the police if you feel that’s a reasonable and necessary action.
Please ‘Report an Issue’ for these cases. When you do, it allows us to block the customer by their phone number or even their device.
4. The user changed the payment method from card to cash during the ride and didn’t pay you.
This sometimes happens when we can’t charge the client's card. If this happens, always make sure to charge all cash payments at the end of the ride.
If you don’t receive money from the client, we can’t refund cash orders, unfortunately. Please report this order in the Taximeter app. We’ll check the user's history to see if they’re complying with the service standards. And you can rest assured that we’ll take the necessary steps to ensure the user doesn’t do the same thing in the future.
5. You (almost) arrived at the pickup point when the rider canceled. Who will cover the cost?
The customer pays you for paid dispatch rides. If your ride is covered under the cancelation terms signaled by the blue agreement button, you will get paid if you drove toward the customer for five minutes or more.
If it was a regular ride, you will only get the cancellation fee once you arrive at the customer's pickup point (Point A) and tap “Arrived” or the corresponding button. In this case, you’ll get paid if the customer cancels or if you have to wait for 5 minutes and then cancel the order yourself.
6. The orders you get are from a different part of town and It’s seems like the app thought you were somewhere you visited yesterday.
This sometimes happens. The app “freezes” your GPS location, nit you can easily fit it yourself in your device settings (your phone’s “Settings”, not Taximeter’s settings). Go to:
Settings → Apps → List of installed apps → Taximeter → Storage → “Clear all Data”
If you’re still having an issue, please contact the Driver’s HUB at Gyldenintie 9.
Tire news: change is rolling in!
Road rules matter
New road markings and signs
